Sometimes we won’t stock returned products for future orders. We do this to maintain the quality and hygiene of all orders we ship to customers.

1. Returned underwear, swimsuits, baby bodysuits, or other items that may come in contact with bodily fluids won’t be stocked for future orders if the packaging is opened.
2. All other returned products won’t be stocked for future orders if the item looks clearly worn or damaged.

Get in contact with us, via CONTACT in the Main Menu or Contact Information link, in the Footer.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

If something arrives damaged, send a photo of the damaged goods to contact@cryssmusic.com.

We'll gladly send a replacement at no cost to you.

If the recipient's address was wrong, then you are held responsible.

Usually, the package is sent back to the return address.

If the package was marked as delivered by the carrier, but our customer (you) reports they have yet to receive it, we won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If our customer (you) is unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

Providing your email and phone number at checkout is crucial to: 

• Ensure timely delivery 
• Get real-time delivery updates
• Avoid items being held at customs or returned

When contact details are provided, it’s more likely that the package will be delivered on the first try. This is particularly helpful for couriers bringing packages to the recipient’s door, as they may struggle to complete deliveries without contact information.

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately:

• structured hats
• backpacks
• mugs, wine tumblers, and pint glasses
• postcards and stickers
• pillows with stuffing
• posters
• framed posters
• canvas
• water bottles
• notebooks
• blankets

In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.

The estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

• Issues with print or embroidery files
• Products being out of stock
• Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.